Delicias Guarani

Shipping and Returns Policy - Delicias Guarani

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Effective January 2024

Shipping Information:

1. Shipping Carrier: All orders from Delicias Guarani will be shipped via standard USPS 3-5 Business Days.

2. Shipping Fees:

   • Flat shipping fee: USD 10 for all orders.

   • Additional weight-based charges:

     • 0-10 kg: USD 8

     • 10 kg and above: USD 15

3. Delivery Time: Please allow 3-5 business days for your order to be processed and delivered. Delicias Guarani is not responsible for any delays caused by the shipping carrier.

4. Order Processing: Orders are processed and shipped on business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM EST will be processed on the next business day.

5. Shipping Address: Ensure that your shipping address is accurate and complete. Delicias Guarani is not responsible for packages delivered to incorrect addresses provided by the customer.

6. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

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Returns and Refunds:

Return Policy: Last updated: November 14, 2023

Guarani Shipping and Food Co is committed to ensuring your satisfaction with our products. This Return Policy covers instances where the received product is incorrect, the shipment was damaged, or the product is expired.

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1. Incorrect Product: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving the order. We will arrange for the correct product to be sent to you, and we will cover any associated shipping costs.

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2. Damaged Shipment:

a. Visible Damage: If the shipment packaging is visibly damaged upon receipt, please refuse the delivery and contact us immediately. We will arrange for a replacement to be sent.

b. Concealed Damage: If you discover damage to the product after accepting the delivery, please contact us within 7 days of receiving the order. Provide us with details and, if possible, photographs of the damaged item and packaging. We will assess the situation and arrange for a replacement if necessary.

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3. Expired Product: If you receive a product that is expired or has a shorter shelf life than indicated at the time of purchase, please contact us within 7 days of receiving the order. We will address the issue promptly, either by providing a replacement or issuing a refund.

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4. Return Process:

a. Contact Us: To initiate a return for an incorrect product, damaged shipment, or expired item, please contact us at guaranishipping@gmail.com.

b. Provide Information: When contacting us, please provide your order number, details of the issue, and, if applicable, photographs of the damaged item and packaging.

c. Resolution: We will work to resolve the issue promptly, either by sending a replacement or issuing a refund for the affected product.

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5. General Conditions:

a. Returns will only be accepted for the specific situations outlined in this Return Policy.

b. Products must be returned in their original packaging.

c. Refunds, if applicable, will be issued using the original payment method.

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6. Contact Information: For any questions or concerns regarding our Return Policy, please contact us at guaranishipping@gmail.com.

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By placing an order with Delicias Guarani Online Store, you agree to the terms outlined in this Return Policy. We appreciate your understanding and cooperation.

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Terms and Conditions - Delicias Guarani Online Store

Effective January 2024

Please read these Terms and Conditions ("Terms") carefully before using the Delicias Guarani Online Store.

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1. Acceptance of Terms: By accessing or using the Delicias Guarani Online Store, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our services.

2. Changes to Terms: Delicias Guarani reserves the right to revise these Terms at any time. Any changes will be effective immediately upon posting on the website. By continuing to use the Delicias Guarani Online Store after such changes, you agree to be bound by the revised Terms.

3. Products and Pricing: All products and prices are subject to change without notice. Delicias Guarani reserves the right to modify or discontinue products at any time. Prices are in USD and are exclusive of applicable taxes and shipping fees.

4. Ordering and Payment:

• All orders are subject to acceptance and availability.

• Delicias Guarani reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or fraudulent activity.

• Payment is processed at the time of order placement. Accepted payment methods are outlined on the Delicias Guarani Online Store.

5. Shipping:

• Refer to the Shipping and Returns Policy for information on shipping methods, fees, and delivery times.

• Delicias Guarani is not responsible for delays or issues caused by the shipping carrier.

6. Returns and Refunds:

• Refer to the Return Policy for information on returns, refunds, and the resolution process.

7. User Accounts:

• Users may create an account on the Delicias Guarani Online Store. It is the user's responsibility to maintain the confidentiality of their account information.

• Users are responsible for all activities that occur under their account.

8. Intellectual Property:

• All content on the Delicias Guarani Online Store, including text, images, logos, and trademarks, is the property of Delicias Guarani and is protected by intellectual property laws.

9. Privacy:

• The use of personal information is governed by our Privacy Policy. By using the Delicias Guarani Online Store, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

10. Limitation of Liability:

• Delicias Guarani shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Delicias Guarani Online Store.

11. Governing Law:

• These Terms are governed by and construed in accordance with the laws of the state of Connecticut, without regard to its conflict of law principles.

12. Contact Information:

• For any questions or concerns regarding these Terms and Conditions, please contact Delicias Guarani Customer Service at guarnishipping@gmail.com

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By using the Delicias Guarani Online Store, you agree to these Terms and Conditions. Thank you for shopping with Delicias Guarani!